Survey and effect evaluation on satisfaction of vaccinate communication ability and service capacity training in Nantong City

Abstract

Abstract: Objective To perform the satisfaction survey and training effectiveness evaluation among trainees in the 2023 training course on communication and service skills for vaccination prevention in Nantong City,understand the problems and needs of the trainees,and provide reference for the future carrying out the training of vaccination. Methods The students who participated in the 2023 training course on communication and service skills for vaccination prevention in Nantong City were selected as the survey object. The basic information of the trainees,their satisfaction with the course,the management,and the condition,trainees' ability improvement before and after the training,score results of the theoretical test were all collected to evaluate the overall satisfaction and effectiveness of the training. Results The overall satisfaction score of trainees towards training was （4.750±0.435） points. The practical teaching satisfaction score was （4.821±0.396）points,which was higher than the theoretical teaching satisfaction score[（4.759±0.398）points]. The teaching condition satisfaction score was the lowest,with （4.360±0.780）points. The score of the theoretical test among trainees was （96.136±5.900）points. There were statistically significant differences in the scores of four core competencies between before and after the training（all P<0.05）,among which the professional ability score increased by the largest margin,with 1.241 points. Conclusion The Nantong vaccinate communication ability and service capacity training in 2023 has a good effect and overall satisfaction,which plays an important role in improving the vaccination service ability of professional and technical personnel in township-level vaccination clinics. But the teaching condition satisfaction score has the lowest points. It is recommended that the investment in training funds should be further strengthened,accommodation condition should be improved and teaching equipment should be upgraded to improve enthusiasm of the trainees.

Key words: Vaccination, Training, Satisfaction, Effect evaluation

CLC Number:

R186

GU Ting, LIAN Lihua, JIN Hongmei, JIANG Tao, GU Xiaohong, CHEN Jie. Survey and effect evaluation on satisfaction of vaccinate communication ability and service capacity training in Nantong City. [J]OCCUPATION AND HEALTH, 2024, 40(11): 1553-1557.

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