Mediating effect of emotional labor strategy between psychological capital and empathy fatigue of clinical nurses

Abstract

Abstract: Objective To explore the different mediating effects of two emotional labors,including surface acting and deep acting,on the relationship between nurses' psychological capital and compassion fatigue. Methods By using the "Questionnaire Star" online survey method,260 clinical nurses in Nantong City of Jiangsu Province were investigated with the general information questionnaire,the psychological capital questionnaire,the emotional labor scale for nurses and compassion fatigue short scale From April to June 2022. SPSS 23.0 was used for statistical description and correlation analysis. PROCESS 3.5 plug-in was used for mediation effect test. Results The total average score of psychological capital of nurses was （4.85±0.47）points,the total average score of compassion fatigue was （2.77±0.63）points,the total average score of surface acting was （2.37±0.70）points,and the total average score of deep acting was （4.77±0.69）points. The psychological capital and its dimensions were negatively correlated with compassion fatigue and its dimensions,and surface acting,while positively correlated with deep acting. The compassion fatigue and its dimensions were negatively correlated with deep acting,while positively correlated with surface acting（all P<0.01）. The regression analysis showed that both surface acting and deep acting mediated between psychological capital and compassion fatigue,but their effects were opposite（surface acting：β=0.621,P<0.01;deep acting：β=-0.244,P<0.01）. The total mediating effect of the two pathways was -0.759（95%CI：-1.015--0.529）,accounting for 76.36% of the total effect. Conclusions The psychological capital can not only directly affect compassion fatigue of nurses,but also indirectly affect compassion fatigue through emotional labor. The managers can take targeted intervention strategies to improve nurses' psychological capital and deep acting,reduce surface acting,and then alleviate their compassion fatigue.

Key words: Clinical nurse, Psychological capital, Emotional labor, Compassion fatigue, Mediating effect

CLC Number:

R395.6

LU Junjun, CAO Xueqing, YANG Chunxia, HE Min, XU Shengyu. Mediating effect of emotional labor strategy between psychological capital and empathy fatigue of clinical nurses. [J]OCCUPATION AND HEALTH, 2023, 39(13): 1792-1796.

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