Effects of occupational sadness and emotional labor of hospice nurses on quality of humanistic care

Abstract

Abstract: Objective To investigate the current situation of humanistic care quality of hospice nurses in Qingdao City,analyze the influence of occupational sadness and emotional labor on nurses' humanistic care quality,and provide a theoretical basis for improving the quality of hospice care. Methods From March to June 2021,230 hospice nurses were conveniently selected from three general hospitals in Qingdao and Qingdao Cancer Hospital as research subjects,and were investigated by the general information questionnaire,humanistic care quality questionnaire,sadness experience scale and emotional labor questionnaire. Results The humanistic care quality score of 230 hospice nurses was （105.66±13.58）score,the score of professional sadness was（37.49±3.83）score,and the score of emotional labor was （56.19±5.39）score. The total score of nurses' humanistic care quality was negatively correlated with total score of professional sadness and scores of each dimension（all P<0.01）,positively correlated with the total score of emotional labor and scores of deep acting and emotional expression dimensions（r=0.252,0.519,0.606,all P<0.01）,and negatively correlated with the surface acting dimension（r=-0.433,P<0.01）. The professional title,occupational sadness and emotional labor were the influencing factors of humanistic care quality of hospice nurses（all P<0.05）. Conclusion The humanistic care quality of hospice nurses is at the upper middle level,and strengthening the attention of nurses with low professional titles,reducing nurses' professional sadness and strengthening emotional labor education can improve the humanistic care quality of hospice nurses to a certain extent.

Key words: Hospice nurse, Humanistic care quality, Professional sadness, Emotional labor, Influencing factor

CLC Number:

R192.6

ZHANG Li-hui, LI Meng, WU Yu-jie. Effects of occupational sadness and emotional labor of hospice nurses on quality of humanistic care. [J]OCCUPATION AND HEALTH, 2023, 39(7): 941-944.

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