关键词: 急诊科, 医务人员, 情绪智力, 反馈寻求行为, 心理困扰, 职业倦怠

Abstract: Objective To explore the mechanism of emotional intelligence and feedback seeking behavior between psychological distress and job burnout of medical staff in emergency department,provide the reference for the intervention of job burnout of medical staff in emergency department. Methods From June to July 2023,a cross-sectional study design was used to select 257 emergency medical workers from four grade-A tertiary hospitals in Mianyang City as the survey subjects. The general information questionnaire,emotional intelligence scale,feedback seeking behavior scale,psychological distress scale and job burnout scale were used for questionnaire survey,and the data were analyzed. Results The scores of emotional intelligence,feedback seeking behavior,psychological distress and job burnout of 257 emergency medical workers were （63.02±12.03）,（52.06±10.10）,（29.67±9.47） and （53.61±18.74）points,respectively. The job burnout was positively correlated with psychological distress（P<0.05）,and was negatively correlated with emotional intelligence and feedback seeking behavior（both P<0.05）. The emotional intelligence and feedback seeking behavior played a chain mediating role between psychological distress and job burnout of medical staff,and the mediating effect was 0.277,accounting for 46.63% of the total effect. Conclusions The level of job burnout of medical staff in emergency department of grade-A tertiary hospitals in Mianyang City is high,and psychological distress can directly or indirectly affect the job burnout of medical staff through emotional intelligence and feedback seeking behavior. The managers should focus on the psychological coping and adjustment ability of medical staff,and reduce psychological distress,which is beneficial for improving their job burnout.

Key words: Emergency department, Medical staff, Emotional intelligence, Feedback seeking behavior, Psychological distress, Job burnout