电信行业员工自我效能感在感知压力与职业倦怠间的中介效应

职业与健康 ›› 2025, Vol. 41 ›› Issue (4): 442-447.

电信行业员工自我效能感在感知压力与职业倦怠间的中介效应

吴雪逸^1a, 李宛谕², 刘芮宏^1a, 徐新晴^1a, 邵建岗^1b, 贾丽萍^1a

1.山东第二医科大学 a 心理学院,b 网络信息中心,山东潍坊 261053;
2.德勤人力资源咨询公司人力资本咨询部门,上海 200000

收稿日期:2024-05-23 修回日期:2024-06-13 出版日期:2025-02-15 发布日期:2025-12-12
通信作者: 邵建岗,实验师,E-mail：shaojiangang@sdsmu.edu.cn;贾丽萍,教授,E-mail：lpjia@sdsmu.edu.cn
作者简介:吴雪逸,女,在读硕士研究生,研究方向为健康心理学。
基金资助:
教育部人文社会科学研究青年基金项目（17YJC190007）; 中华全国总工会电信行业职工心理健康状况与关爱机制建设调研项目（02169805）; 教育部“春晖计划”合作科研项目（HZKY20220491）

Mediating effect of self-efficacy among telecommunications industry employees between perceived stress and job burnout

WU Xueyi^1a, LI Wanyu², LIU Ruihong^1a, XU Xinqing^1a, SHAO Jiangang^1b, JIA Liping^1a

1. a School of Psychology,b Network Information Center,Shandong Second Medical University,Weifang,Shandong 261053,China;
2. Human Capital Consulting Department,Deloitte Human Resources Consulting,Shanghai 200000,China

Received:2024-05-23 Revised:2024-06-13 Online:2025-02-15 Published:2025-12-12
Contact: SHAO Jiangang,Experimentalist,E-mail：shaojiangang@sdsmu.edu.cn;JIA Liping,Professor,E-mail：lpjia@sdsmu.edu.cn

摘要/Abstract

摘要： 目的了解感知压力对电信员工职业倦怠的影响,以及自我效能感和工作性质在二者关系中的作用。方法 2023年7—8月,运用感知压力量表、一般自我效能感量表及职业倦怠量表对部分省市自治区34 816名电信行业员工进行调查,并对数据进行分析。结果电信行业员工感知压力得分为（38.22±8.21）分,职业倦怠得分为（34.64±15.37）分,自我效能感得分为（26.66±7.31）分。员工感知到的压力与职业倦怠得分呈正相关（r=0.732,P<0.01）,自我效能感与感知压力得分呈负相关（r=-0.407,P<0.01）,自我效能感与职业倦怠得分呈负相关（r=-0.419,P<0.01）。自我效能感在感知压力对职业倦怠的影响中发挥部分中介作用,中介效应占总效应值的8.206%,且工作性质在自我效能感与职业倦怠之间起调节作用（β=0.029,P<0.01）。结论感知压力不仅能直接正向预测电信行业员工的职业倦怠,还可以通过自我效能感的中介作用对其产生影响,且这一中介作用受工作性质的调节。

关键词: 电信行业员工, 感知压力, 职业倦怠, 自我效能感, 工作性质

Abstract: Objective To investigate the influence of perceived stress on job burnout among telecommunications employees and the role of self-efficacy and job nature in the relationship between the two. Methods From July to August 2023,a survey was conducted on 34 816 telecommunications industry employees in some provinces,municipalities and autonomous regions using the stress perception scale,general perceived self-efficacy scale,and Maslach burnout inventory,and the data were analyzed. Results The perceived stress score of telecommunications industry employees was （38.22±8.21）points,job burnout score was （34.64±15.37）points,and self-efficacy score was （26.66±7.31）points. Perceived stress scores were positively correlated with job burnout scores among telecommunications employees（r=0.732,P<0.01）,while self-efficacy scores were negatively correlated with perceived stress scores and job burnout scores（r=-0.407,-0.419,both P<0.01）. Self-efficacy played a partial mediating role in the impact of perceived stress on job burnout,with the mediating effect accounting for 8.206% of the total effect value,and job nature played a moderating role between self-efficacy and job burnout（β=0.029,P<0.01）. Conclusion Perceived stress not only directly and positively predicts job burnout among employees in the telecommunications industry,but also has an impact on them through the mediating effect of self-efficacy,which is moderated by the job nature.

Key words: Telecommunications industry employees, Perceived stress, Job burnout, Self-efficacy, Job nature

吴雪逸, 李宛谕, 刘芮宏, 徐新晴, 邵建岗, 贾丽萍. 电信行业员工自我效能感在感知压力与职业倦怠间的中介效应. [J]职业与健康, 2025, 41(4): 442-447.

WU Xueyi, LI Wanyu, LIU Ruihong, XU Xinqing, SHAO Jiangang, JIA Liping. Mediating effect of self-efficacy among telecommunications industry employees between perceived stress and job burnout. [J]OCCUPATION AND HEALTH, 2025, 41(4): 442-447.

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