关键词: 住培医师, 情绪智力, 情绪劳动, 应对方式, 相关分析

Abstract: Objective To understand the status and correlation of emotional intelligence,emotional labor,and coping styles during standardized training for resident physicians,and to provide reference for promoting and improving physician motivation and physical and mental health. Methods From May to July 2022,convenience sampling was used to select resident physicians who participated in standardized training at four training bases in Sichuan Province as the survey subjects.Wong and law's emotional intelligence scale(WLEIS),emotional labor scale(ELS),and the simplified coping style questionnaire(SCSQ) were conducted on the 249 residents,and the data were analyzed. Results The score of WLEIS of 249 residents was (77.87±14.13)points,the score of ELS was (42.80±6.88)points,the score of positive coping style was (1.91±0.43)points,and the score of negative coping style was (1.68±0.54)points. Correlation analysis showed that positive coping style was positively correlated with the total score and scores of various dimensions of emotional intelligence(r=0.334-0.531,all P<0.05),negatively correlated with the score of emotional labor surface acting dimension(r=-0.159,P<0.05),and positively correlated with the scores of deep acting and natural acting dimensions(r=0.236,0.335,both P<0.05). Negative coping style was positively correlated with surface acting and emotional labor(r=0.186,0.216,both P<0.05). Self-emotional expression and appraisal and emotional application ability of emotional intelligence,and natural acting strategies of emotional labor were the main factors that affected the selection of positive coping styles by residents,which could explain 40.2% of the total variation(R²=0.402,P<0.05). Conclusion During resident training,the overall emotional intelligence and emotional labor level of the resident physicians are relatively high,and they are more inclined to perform a positive coping style. The self-emotional expression and appraisal and emotional application ability of emotional intelligence,and natural acting strategies of emotional labor are significantly correlated with positive coping styles. Managers should pay attention to cultivating the relevant abilities of residents in a targeted manner,and residents should actively express their inner emotional experiences,thereby improving their level of positive coping and promoting physical and mental health development.

Key words: Residents, Emotional intelligence, Emotional labor, Copying style, Correlation analysis