上海市徐汇区预防接种服务满意度及影响因素分析

职业与健康 ›› 2025, Vol. 41 ›› Issue (8): 1128-1132.

上海市徐汇区预防接种服务满意度及影响因素分析

刘敏^1a, 龚睿婕^1a, 茅淑倩^1a, 周祺^1a, 周学中², 张俊婕^1b

1.上海市徐汇区疾病预防控制中心 a 免疫规划科,b 消毒科,上海 200237;
2.上海市徐汇区天平街道社区卫生服务中心防保科,上海 200031

收稿日期:2024-06-18 修回日期:2024-09-20 出版日期:2025-04-15 发布日期:2025-12-18
通信作者: 张俊婕,副主任医师,E-mail：zhangjj1215@126.com;周学中,副主任医师,E-mail：zxz2200@126.com
作者简介:刘敏,女,副主任医师,主要从事免疫相关疾病防控及预防接种工作。
基金资助:
2021年度长三角免疫规划领军人才研究项目（CSJP033）; 2023—2025年上海市徐汇区光启人才行动计划“光启名医”青苗项目

Analysis on satisfaction of vaccination services and its influencing factors in Xuhui District of Shanghai

LIU Min^1a, GONG Ruijie^1a, MAO Shuqian^1a, ZHOU Qi^1a, ZHOU Xuezhong², ZHANG Junjie^1b

1. a Immunization Planning Section,b Disinfection Department,Xuhui District Center for Disease Control and Prevention,Shanghai 200237,China;
2. Preventive and Health Care Department,Tianping Community Health Center of Xuhui District,Shanghai 200031,China

Received:2024-06-18 Revised:2024-09-20 Online:2025-04-15 Published:2025-12-18
Contact: ZHANG Junjie,Associate chief physician,E-mail：zhangjj1215@126.com;ZHOU Xuezhong,Associate chief physician,E-mail：zxz2200@126.com

摘要/Abstract

摘要： 目的了解上海市徐汇区预防接种服务的满意度及影响因素,为提高预防接种门诊服务质量提供依据。方法 2017—2022年遵循自愿、匿名的原则在徐汇区预防接种门诊对受种者开展预防接种服务满意度在线问卷调查,对满意度进行描述分析和多因素logistic回归分析。结果共回收调查问卷20 085份,调查对象的综合满意度为98.80%;从2017—2022年预防接种服务满意度呈现上升趋势,年上升百分比为0.6%（95%CI：0.4%~0.7%）;特需预防接种门诊的预防接种服务满意度（99.40%）高于社区预防接种门诊（98.62%）;服务项目的满意度为98.90%~99.48%;Logistic回归分析显示,调查对象候种至完成接种的时间、是否接到过预防接种短信通知、是否看过预防接种知情同意书以及性别是影响预防接种服务满意度的因素（均P<0.05）。结论上海市徐汇区受种者对预防接种服务的满意度较高,但仍存在提升的空间,尤其是疫苗接种耗时方面应进一步完善,达到进一步提高预防接种服务满意度的目的。

关键词: 预防接种服务, 满意度, 影响因素

Abstract: Objective To understand satisfaction with vaccination service and factors influencing satisfaction in Xuhui District of Shanghai,so as to provide a basis for improving the quality of vaccination outpatient services. Methods Following the principles of voluntary and anonymous participation,an online questionnaire survey on the satisfaction of vaccination services was conducted among recipients at vaccination clinic in Xuhui District from 2017 to 2022. The descriptive analysis and multivariate logistic regression analysis of satisfaction were performed. Results A total of 20 085 survey questionnaires were collected and the comprehensive satisfaction rate was 98.80%. From 2017 to 2022,the satisfaction with vaccination services showed an upward trend with an annual percentage increase of 0.6%（95%CI：0.4%-0.7%）. The satisfaction of special clinic（99.40%） was higher than that in community clinic（98.62%）. The satisfactions of service items ranged from 98.90% and 99.48%. Logistic regression analysis showed that time from waiting for vaccination to completion of vaccination for survey subjects,whether they received a text message notification for vaccination,whether they have read the informed consent form for vaccination and gender were the factors influenced satisfaction with vaccination services（all P<0.05）. Conclusion The satisfaction of recipients with vaccination services in Xuhui District of Shanghai is relatively high,but there is still room for improvement,especially in the respect of vaccination time,so as to achieve the goal of further improving satisfaction with vaccination services.

Key words: Vaccination service, Satisfaction, Influencing factor

中图分类号:

R186

刘敏, 龚睿婕, 茅淑倩, 周祺, 周学中, 张俊婕. 上海市徐汇区预防接种服务满意度及影响因素分析. [J]职业与健康, 2025, 41(8): 1128-1132.

LIU Min, GONG Ruijie, MAO Shuqian, ZHOU Qi, ZHOU Xuezhong, ZHANG Junjie. Analysis on satisfaction of vaccination services and its influencing factors in Xuhui District of Shanghai. [J]OCCUPATION AND HEALTH, 2025, 41(8): 1128-1132.

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