青岛市医护人员职业倦怠在组织支持感和离职倾向间的中介作用

职业与健康 ›› 2023, Vol. 39 ›› Issue (24): 3335-3339.

青岛市医护人员职业倦怠在组织支持感和离职倾向间的中介作用

房琳琳¹, 崔楠^2a, 丁磊^2b, 安佰悦^2c, 史可心¹, 陈祥华^2b

1.青岛大学医学部,山东青岛 266071;
2.青岛大学附属医院 a 医院管理研究所,b 党委办公室,c 院长办公室,山东青岛 266003

收稿日期:2023-07-28 修回日期:2023-08-21 出版日期:2023-12-15 发布日期:2026-03-26
通信作者: 陈祥华,副教授,E-mail：13277659@qq.com
作者简介:房琳琳,女,在读硕士研究生,研究方向为医院管理。
基金资助:
山东省社会科学规划重大项目（21AWTJ08）

Mediating role of job burnout between organizational support and turnover intention of medical staff in Qingdao City

FANG Linlin¹, CUI Nan^2a, DING Lei^2b, AN Baiyue^2c, SHI Kexin¹, CHEN Xianghua^2b

1. Medical Department of Qingdao University,Qingdao Shandong 266071,China;
2. a Hospital Management Research Institute,b Party Committee Office,c Dean's office,Affiliated Hospital of Qingdao University,Qingdao Shandong 266003,China

Received:2023-07-28 Revised:2023-08-21 Online:2023-12-15 Published:2026-03-26
Contact: CHEN Xianghua,Associate professor,E-mail：13277659@qq.com

摘要/Abstract

摘要： 目的探讨医护人员组织支持感对离职倾向的影响,进一步分析职业倦怠在组织支持感与离职倾向间的中介效应,为降低医护人员的离职倾向提供理论依据。方法 2022年11月采用组织支持感量表、职业倦怠量表、离职倾向量表对青岛市5家三级公立医院的医护人员进行线上问卷调查,共回收有效问卷1 322份,并对数据进行分析。结果医护人员组织支持感得分为（87.42±17.59）分,职业倦怠总得分为（52.79±19.01）分,离职倾向得分为（8.44±3.55）分;组织支持感与职业倦怠、离职倾向均呈负相关（r=-0.583、-0.631,均P<0.01）,职业倦怠与离职倾向呈正相关（r=0.630,P<0.01）。组织支持感显著影响离职倾向与职业倦怠,职业倦怠在组织支持感与离职倾向间起部分中介作用,中介效应占总效应的35.5%,中介效应的95%CI为-0.052 1~-0.038 1。结论医院管理者应关注医护人员的离职倾向,加强对医护人员的组织支持,通过发挥提高组织支持感与降低职业倦怠的双重作用,以降低离职倾向。

关键词: 离职倾向, 职业倦怠, 组织支持感, 中介效应

Abstract: Objective To explore the influence of organizational support on turnover intention of medical staff,further analyze the mediating effect of job burnout between organizational support and turnover intention,so as to provide theoretical basis for reducing turnover intention of medical staff. Methods In November 2022,an online questionnaire survey was conducted on medical staff from five tertiary public hospitals in Qingdao City using the organizational support scale,occupational burnout scale,and turnover intention scale,and the data were analyzed. Results The score of organizational support among medical staff was （87.42±17.59）points,the total score of job burnout was （52.79±19.01）points,and the score of turnover intention was （8.44±3.55） points. The organizational support was negatively correlated with job burnout and turnover intention（r=-0.583,-0.631,both P<0.01）,while job burnout was positively correlated with turnover intention（r=0.630,P<0.01）. The organizational support significantly affected turnover intention and job burnout,and the job burnout played a partial mediating role between organizational support and turnover intention,the mediating effect accounted for 35.5% of the total effect,the 95%CI of mediating effect was -0.052 1--0.038 1. Conclusion The hospital managers should pay attention to the turnover intention of medical staff,strengthen organizational support for medical staff,and reduce turnover intention by playing a dual role of improving organizational support and reducing occupational burnout.

Key words: Turnover intention, Job burnout, Organizational support, Mediating effect

中图分类号:

R181.3⁺1

房琳琳, 崔楠, 丁磊, 安佰悦, 史可心, 陈祥华. 青岛市医护人员职业倦怠在组织支持感和离职倾向间的中介作用. [J]职业与健康, 2023, 39(24): 3335-3339.

FANG Linlin, CUI Nan, DING Lei, AN Baiyue, SHI Kexin, CHEN Xianghua. Mediating role of job burnout between organizational support and turnover intention of medical staff in Qingdao City. [J]OCCUPATION AND HEALTH, 2023, 39(24): 3335-3339.

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