2025年天津市居民对预防接种AI-Chatbot使用意愿与需求调查

职业与健康 ›› 2025, Vol. 41 ›› Issue (21): 2923-2927.

2025年天津市居民对预防接种AI-Chatbot使用意愿与需求调查

张谊微, 李彦坤, 吴小丽, 王鹤霏, 陈伟

天津市疾病预防控制中心,天津 300011

收稿日期:2025-07-04 修回日期:2025-08-21 发布日期:2025-12-15
通信作者: 陈伟,主任医师,E-mail：tjcdc@126.com
作者简介:张谊微,女,主管医师,主要从事免疫规划管理工作。
基金资助:
天津市科技局科学技术普及项目（23KPHDRC00340）; 国家疾控局公共卫生人才培养支持项目

Survey on the willingness and demand for the use of AI-Chatbot for vaccination among residents in Tianjin in 2025

ZHANG Yiwei, LI Yankun, WU Xiaoli, WANG Hefei, CHEN Wei

Department of Immunization Program,Tianjin Centers for Disease Control and Prevention,Tianjin 300011,China

Received:2025-07-04 Revised:2025-08-21 Published:2025-12-15
Contact: CHEN Wei,Chief physician,E-mail：tjcdc@126.com

摘要/Abstract

摘要： 目的了解2025年天津市居民对预防接种人工智能聊天机器人（AI-Chatbot）的使用意愿、影响因素及功能需求,为建立“AI+”天津预防接种公众服务平台提供参考依据。方法 2025年3月对天津市居民开展便利抽样,通过“天津预防接种”公众服务平台采用问卷调查方法,调查居民对预防接种AI-Chatbot的使用意愿影响因素及需求。结果共纳入调查对象8 109例,其中女性7 208例（88.89%）,男性901例（11.11%）,18~<30、30~<40、40~<50和≥50岁者分别为1 585例（19.55%）、4 267例（52.62%）、2 131例（26.28%）和126例（1.55%）。调查对象对预防接种AI-Chatbot的总体使用意愿率为72.02%（5 840/8 109）。50岁以下、文化程度高、家庭人均月收入高者的意愿更高,既往AI-Chatbot使用满意度高和疫苗感知水平高者更愿意使用（均P<0.05）。71.53%（5 800/8 109）的调查对象支持在天津预防接种公众服务平台接入AI-Chatbot,并希望具备个性化接种建议（78.04%）、快速准确疫苗查询（76.62%）和智能问题推荐（72.95%）等功能。结论 2025年天津市居民对预防接种AI-Chatbot表现出较高的使用意愿,建立“AI+”预防接种服务平台应充分考虑信息准确性、回复信任度、个性化服务等方面需求,确保信息准确可靠。

关键词: 人工智能, 人工智能聊天机器人, 预防接种, 意愿

Abstract: Objective To explore the willingness,influencing factors,and functional demands for the use of AI-Chatbot for vaccination among residents in Tianjin in 2025,and to provide a scientific basis for establishing the Tianjin's public service platform of vaccination. Methods A convenience sampling questionnaire survey was conducted among Tianjin residents in March 2025. A questionnaire survey was administered through the Tianjin vaccination public service platform to analyze the factors influencing their willingness to use the AI-Chatbot for vaccination and their associated functional demand. Results A total of 8 109 participants were included,among whom 7 208(88.89%) were female and 901(11.11%) were male. The number of participants aged 18-<30,30-<40,40-<50,and ≥50 years was 1 585(19.55%),4 267(52.62%),2 131(26.28%),and 126(1.55%),respectively. The overall willingness rate to use the AI-Chatbot for vaccination among the study participants was 72.02%(5 840/8 109). Individuals under the age of 50,with a higher educational attainment and monthly household income per capita,had a higher willingness to use AI Chatbot,additionally,individuals with higher satisfaction levels from previous AI-Chatbot applications and greater awareness of vaccines were more inclined to use it(all P<0.05). 71.53%(5 800/8 109) of respondents supported integrating the AI-Chatbot into Tianjin's public vaccination service platform,with desired functions including personalized vaccination recommendations(78.04%),rapid and accurate vaccine inquiry(76.62%),and intelligent question recommendation(72.95%). Conclusion Tianjin residents demonstrated a high willingness to use an AI-Chatbot for vaccination. When establishing an AI-powered vaccination public service platform,it is essential to fully consider demands in aspects such as information accuracy,reply credibility,and personalized services to ensure that the information provided is precise and reliable.

Key words: Artificial intelligence, Artificial intelligence chatbot, Vaccination, Willingness

中图分类号:

R181.3

张谊微, 李彦坤, 吴小丽, 王鹤霏, 陈伟. 2025年天津市居民对预防接种AI-Chatbot使用意愿与需求调查. [J]职业与健康, 2025, 41(21): 2923-2927.

ZHANG Yiwei, LI Yankun, WU Xiaoli, WANG Hefei, CHEN Wei. Survey on the willingness and demand for the use of AI-Chatbot for vaccination among residents in Tianjin in 2025. [J]OCCUPATION AND HEALTH, 2025, 41(21): 2923-2927.

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