川渝地区14所医院护士情绪劳动、人性化护理能力对心理护理能力的影响

职业与健康 ›› 2025, Vol. 41 ›› Issue (4): 471-476.

川渝地区14所医院护士情绪劳动、人性化护理能力对心理护理能力的影响

张晓艳¹, 张端², 李小麟¹

1.四川大学华西医院心理卫生中心/四川大学华西护理学院,四川成都 610041;
2.陆军军医大学第二附属医院泌尿外科,重庆 400037

收稿日期:2024-05-11 修回日期:2024-05-20 出版日期:2025-02-15 发布日期:2025-12-12
通信作者: 李小麟,主任护师,E-mail：qling100@163.com
作者简介:张晓艳,女,在读硕士研究生,研究方向为精神与心理护理。

Effects of emotional labor and humanized nursing ability on psychological nursing ability of nurses in 14 hospitals in Sichuan and Chongqing area

ZHANG Xiaoyan¹, ZHANG Duan², LI Xiaolin¹

1. Mental Health Center,West China Hospital,Sichuan University/West China School of Nursing,Sichuan University,Chengdu,Sichuan 610041,China;
2. Department of Urology Surgery,Second Affiliated Hospital,Army Medical University,Chongqing 400037,China

Received:2024-05-11 Revised:2024-05-20 Online:2025-02-15 Published:2025-12-12
Contact: LI Xiaolin,Chief nurse,E-mail：qling100@163.com

摘要/Abstract

摘要： 目的了解护士心理护理能力现状,分析情绪劳动和人性化护理能力对心理护理能力的影响。方法 2023年3—9月,采用便利抽样法,抽取四川省3所三级医院、5所二级医院、5所一级医院及重庆市1所三级医院共705名护士作为调查对象,采用一般资料调查表、临床护士心理护理知信行问卷、情绪劳动量表、人性化护理能力量表进行调查,并对数据进行分析。结果护士心理护理能力得分M（P₂₅,P₇₅）为141.00（126.00,164.00）分,情绪劳动得分为64.00（57.50,66.00）分、人性化护理能力得分为67.00（60.00,76.00）分。不同学历、所在医院等级不同和是否参加过心理护理培训的护士心理护理能力得分比较,差异均有统计学意义（均P<0.05）;护士心理护理能力得分与情绪劳动得分呈正相关（r=0.524,P<0.01）,护士心理护理能力得分与人性化护理能力得分呈正相关（r=0.528,P<0.01）。情绪劳动和人性化护理能力对护士心理护理能力产生影响,可联合解释护士心理护理能力变异量的36%。结论护士情绪劳动和人性化护理能力对心理护理能力具有显著影响,提升情绪劳动水平和人性化护理能力有助于提升其心理护理能力。

关键词: 护士, 心理护理能力, 情绪劳动, 人性化护理能力

Abstract: Objective To investigate the current status of nurses' psychological nursing ability and analyze the influence of emotional labor and humanized nursing ability on their psychological nursing ability. Methods From March to September 2023,a total of 705 nurses from three tertiary hospitals,five secondary hospitals,five primary hospitals in Sichuan Province and one tertiary hospital in Chongqing Municipality were selected by convenience sampling method as the survey objects. The general information questionnaire,clinical nurses psychological nursing knowledge,attitudes and practice questionnaire,emotional labor scale and humanized nursing ability scale were used to investigate and the data were analyzed. Results The M（P₂₅,P₇₅） of the nurses' psychological nursing ability score was 141.00（126.00,164.00）points,emotional labor and humanized nursing ability of nurses were 64.00（57.50,66.00） and 67.00（60.00,76.00）points,respectively. The scores of psychological nursing ability of nurses with different educational background,levels of hospitals and whether to participate in psychological nursing related training showed statistically significant differences（all P<0.05）. The score of nurses’ psychological nursing ability was positively correlated with the scores of emotional labor and humanized nursing ability（r=0.524,0.528,both P<0.01）. Emotional labor and humanized nursing ability had an impact on nurses' psychological nursing ability,which could jointly explain 36% of the variation in nurses' psychological nursing ability. Conclusion The emotional labor and humanized nursing ability of nurses have significant effects on psychological nursing ability,and improving emotional labor level and humanized nursing ability is helpful to improve their psychological nursing ability.

Key words: Nurse, Psychological nursing ability, Emotional labor, Humanized nursing ability

张晓艳, 张端, 李小麟. 川渝地区14所医院护士情绪劳动、人性化护理能力对心理护理能力的影响. [J]职业与健康, 2025, 41(4): 471-476.

ZHANG Xiaoyan, ZHANG Duan, LI Xiaolin. Effects of emotional labor and humanized nursing ability on psychological nursing ability of nurses in 14 hospitals in Sichuan and Chongqing area. [J]OCCUPATION AND HEALTH, 2025, 41(4): 471-476.

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